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Support

We're here to help you get the most out of Florio.

General Questions

Questions about the app, your account, or how things work? We're happy to help.

Email us

Bug Reports

Found something that doesn't work right? Let us know and we'll fix it.

Report a bug

Feature Requests

Have an idea for a new feature? We'd love to hear your suggestions.

Share your idea

Account & Privacy

Need to delete your account, export your data, or have a privacy question?

Get in touch

Contact Us Directly

Email

Info@florioapp.com

We aim to respond within 48 hours.

Phone

+31 6 50558210

Available on weekdays, 9:00 - 17:00 CET.

Address

Florio
Hugo de Grootlaan 13
2105 TM Heemstede
The Netherlands

Frequently Asked Questions

How do I set up watering reminders?

When you add a plant to your garden, Florio automatically suggests a watering schedule based on the plant type. You can customize the frequency in the plant detail screen. Make sure notifications are enabled in your device settings.

Is Florio free to use?

Yes, Florio is free to download and use. All core features including watering reminders, plant tracking, and care guides are available at no cost.

How do I delete my account?

You can delete your account from the Settings screen in the app. Alternatively, email us at Info@florioapp.com and we'll process your request within 30 days.

What data does Florio collect?

We collect only what's needed to provide the service: your account info, plant collection, and care history. We don't sell your data. Read our full Privacy Policy for details.

The app isn't sending me notifications. What should I do?

Make sure notifications are enabled for Florio in your device's Settings app. On iOS, go to Settings > Notifications > Florio. On Android, go to Settings > Apps > Florio > Notifications. If the issue persists, try signing out and back in.

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Florio · Hugo de Grootlaan 13, 2105 TM Heemstede, The Netherlands · KvK: 42019098 · D-U-N-S: 473871587